Warranty & Return Information
Dexsil Corp. warrants for a period of 180 days from the date of shipping, its electronic devices, and to the end of the expiration date of its chemical test kits, that merchandise shall be free from defects in materials and workmanship under normal use provided such merchandise is correctly stored and maintained. This warranty of quality shall not apply to products that have been subject to misuse, abuse, neglect, or improper storage, handling, or maintenance.
Buyers exclusive remedy for breach of this warranty shall be the replacement by Dexsil Corp. of any defective merchandise returned to Dexsil Corp. In no event shall Dexsil Corp. be liable for any incidental or consequential damages for loss of profits, or for any other damages not withstanding that Dexsil Corp. may have been advised that such damage may be likely to occur.
The foregoing is Dexsil's exclusive warranties and is in lieu of all other warranties, express or implied, including warranties of merchantability or fitness for any purpose. Dexsil Corp. shall not be liable to buyer on any claim of negligence or any manufacturer's strict liability on any merchandise. No one is authorized by Dexsil Corp. to change the forgoing provisions or assume any obligations or liabilities for Dexsil Corp.
Returns & Replacements
To advise us of your return, call us during normal business hours (8:30 AM - 5:00 PM EST) to obtain return authorization. Please have your invoice number, P.O. number, order date, and lot number of the product available when you call. We will provide you with a Return Authorization Number which is necessary for all returns. Please include a copy of our packing slip or invoice with your return package. The return authorization number MUST be marked on the outside of the shipping carton. Shipping charges must be prepaid since we can not handle C.O.D. charges for return packages.
Shortages, Damages and Claims
We take great care in filling, checking, and packing your order, and make every effort to ensure your full satisfaction. Upon receiving your order, please check all merchandise. If there are any damages or shortages, call our sales department immediately to file a claim with the carrier and have us reship the merchandise. To expedite the situation, also directly notify the carrier (UPS or similar carrier) of the situation. Keep damaged goods, containers, and packaging in their shipped condition for inspection by the carrier until you are further advised.
If shipped via motor freight carrier, have the delivering carriers agent note the damage on all receipts and freight bills. If you accept a damaged or short shipment from the delivering carrier's agent without their proper notation, you do so at your own risk.
Limitations Upon Guarantee
Notification of returns must be within 15 days of receipt to avoid a 20% restocking fee. This fee is waived if Dexsil shipped defective, damaged, or incomplete orders. The item must be in its original manufacturer's packaging. This packaging, including any inner packaging, cannot be defaced or damaged. Dexsil Corp. reserves the right at its discretion to refuse the return or impose a restocking charge for any item that falls outside the limits upon guarantee.